We take every care to ensure your orders are properly wrapped and protected during transit. However, kindly appreciate that occasionally, out of our control, damages may occur. We are more than happy to arrange a replacement for any flawed item/s placed online (at no additional cost). For that to be organised, clear photographic proof of damage (in it’s full original packaging) must be sent to us within 5 working days of delivery. We sadly cannot refund or replace candles that have been used (as candles are perishable goods), or items that have been purchased physically in-store, at our stocklist locations, markets or pop up events. All of our products have gone through quality checks prior to stocking, however customers are more than welcome to open their purchases in house.
Refunds are not accepted unless the replacement item in no longer available or in stock. In which case, refunds will be processed via original payment method.
Each individual case is subject to change depending on particular circumstances. In the event of any disputes, Wicks & Co. reserves the right of the final decision.
If you have any queries, please contact us via our socials or through email@example.com